How to Fix Error Message on Xbox 360 – “Problem Retrieving Programme Information”?

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In case you’re seeing an error message and experiencing issues signing in or you are not able to retrieve programme information when watching Sky TV on your Xbox 360.

In case you’re seeing the error message “problem retrieving programme information”, therefore try clearing the cache on your Xbox 360. This will automatically remove any temporary data and information from your console and for the most part to accelerate the performance of your Xbox 360.

Important note: Clearing the store or cache won’t remove your gamer tag, the saved game files, it upgrades to your Xbox 360 or any content you’ve downloaded.

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Please follow the step-by-step information to get your Sky TV running.

Step 1:

Clear the System Cache:

  1. Select Guide on your controller.
  2. Then go for settings>> System Settings.



  1. Now, go for memory.


  1. Press the Y button on your controller and then highlight the desired storage device.
  2. Then select Clear System Cache.


Step 2:

Re-install Sky Go app

  • Go to Video Marketplace by signing in to Xbox Live.
  • Now, press A to select the highlighted Sky


  • Go for the preferred storage location which will be your hard drive on Xbox 360.
  • Highlight and select Download again and press A to launch Sky, once the download completes.


  • Select Download Now to install the update if prompted to do so.


Want More Help?

( Want To Make A Complaint About Sky? – Sky Complaint Email Address )

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